Do You Have Questions About Our CORE Dental Services?

CORE Dental is always here to address the oral health needs of everyone in your family. We strongly believe that every patient deserves personalized care, with the goal to create a lifetime of beautiful and healthy smiles. We are asked many questions during a regular day, and it is always our goal to answer them all! Below are some frequently asked questions ( FAQs ), to help you learn more about CORE Dental.

If you do not see your question below, please do not hesitate to call us at (403) 265-5724 and we will be happy to assist you.

CORE Dental FAQs (Frequently Asked Questions)

Q: Where is CORE Dental Located?

A: CORE Dental is conveniently located at 414, 751 3 Street SW, in the CORE Shopping Centre on the 4th floor, near Devonian Gardens and beside Tim Hortons in the Food Court.

Q: Does CORE Dental offer free parking?

A: CORE Dental is pleased to validate parking from the Core parkade (height restriction 6’1”) the entrance is located on 4th Street (which is a one way) between 8th & 7th avenue.(for CORE patients).

Q: Are you accepting new patients?

A: Yes! CORE Dental is always accepting new patients. Please call us at (403) 265-5724 to book your appointment today.

Q: Is CORE Dental open evenings or weekends?

A: CORE Dental is open Monday through Thursday and selected Fridays during regular business hours. We also offer early morning and late afternoon appointments to accommodate your busy schedule! Call us today at (403) 265-5724 to set up an appointment.

Q: Does CORE Dental treat children?

A: Yes! CORE Dental is pleased to treat patients of all ages, including children. We understand the importance of a stress-free dental experience for young patients in particular, and we strive to make this experience truly enjoyable. Please call us at (403) 265-5724 to book your appointment today.

Q: Does CORE Dental take all insurance policies? Do you bill my Insurance company directly for my visit?

A: Yes! For your convenience, CORE Dental accepts most national insurance plans, and we are pleased to offer Direct Billing (also called Assignment of Benefits), which means that we file your insurance claim electronically, if your insurance company permits it, and you will pay only the remaining balance, if there is any.

Q: Do you follow the Latest Dental Fee Guide?

A: Yes! CORE Dental is pleased to follow the latest Alberta Dental Association Fee Guide.

Q: What costs will my insurance company cover?

A: Benefits change from time to time, so it is important to make sure you know what your plan covers. As a result, we cannot provide you with a guaranteed estimate unless we have submitted a pre-treatment estimate before your treatment.

Q: What factors do you consider when providing a quote for treatment?

A: Our estimates are based on the most recent information we have on file. If you are concerned about exactly what costs you will be responsible for, simply ask about our ‘Pre-Treatment Estimate’ at your next visit.

Q: What is a Pre-Treatment Estimate?

A: A Pre-Treatment Estimate gives you the approximate cost of the treatment. Upon request, we will file all the necessary paperwork with your insurance provider before any work is done. While this may delay your treatment, you will know what (if any) out-of-pocket costs you may be required to pay.

Q: What payment options are available to me?

A: We require payment in full at the time of treatment for non-assignment or non-insurance claims. We accept MasterCard, Visa, E-Transfer and Interac (Debit). However, a payment plan may be arranged for major work if discussed in advance with our Administrative staff.

Q: What is the best way to budget for my treatment?

A: CORE Dental is happy to put together a detailed treatment plan with the associated costs clearly outlined so that you can budget for each appointment accordingly. We can also rank treatments so that you can deal with the most pressing treatments right away, and deal with the not-so-pressing treatments over time.

Q: What types of payment do you accept?

A: We accept cash, Debit, Visa and MasterCard and E-Transfer.

Q: What kind of teeth whitening do you offer?

A: CORE Dental is pleased to offer in-office professional Zoom whitening, as well as take-home whitening kits, which consist of custom made trays and a bleaching kit that you can use at your convenience at home. For more information about our teeth whitening services, please contact our office at (403) 265-5724.

Q: I think I have a dental emergency. What should I do?

A: If you think you are experiencing a dental emergency, call our office as soon as possible at (403) 265-5724. If you are not sure whether you are experiencing a dental emergency, we offer this advice: if it hurts, it’s an emergency! This is because even injuries that seem small or superficial can affect the living tissue inside of the teeth.

Q: My child has had an accident and his/her tooth has been entirely knocked out. What should I do?

A: If your child’s tooth is knocked out, please contact us immediately at (403) 265-5724. In order to save the tooth, it must be put back in its socket as soon as possible (2 hours is the outer limit for survival). Please follow the following suggestions:

  • Rinse off the tooth with saliva or water. Do not scrub the tooth
  • Replace it in the socket facing the correct way and press down on the tooth with your thumb until the crown is level with the adjacent tooth.
  • Lastly, bite down on a wad of cloth to stabilize the tooth until you can be seen by a dentist.

If this is not possible, place the tooth in a glass of milk until you can get to our office. It is very important to keep the tooth moist. Do not let it dry out! Please contact us immediately!

Q: What do I do if I have an emergency when the office is closed?

A: During business hours, contact our dental office at (403) 265-5724 to be seen immediately. If your dental emergency occurs after our office is closed, call our main phone line and follow the menu options to be connected to our emergency service. One of our dentists will promptly return your call and arrange to see you if needed.

Q: I have a chipped or fractured tooth. What should I do?

A: If you have a chipped or fractured tooth, you need to see a dentist as soon as possible. A fracture that enters into the pulp of a tooth should be treated within 3-4 hours to prevent permanent tooth loss.

Q: What is your cancellation policy?

A: Should you need to cancel or reschedule an appointment with us, please give us 2 business days notice. This allows us to use that time to see other patients that require our expertise.

Q: How much will my visit or treatment cost?

A: Our fees are competitive with other dental practices in the area, and we follow the Alberta Dental Fee Guide. The amount charged for your care depends on the specific therapies implemented. For more information regarding our fee structure please call (403) 265-5724.

Q: What sort of office amenities do you offer to make my visit as comfortable as possible?

A: CORE Dental has many clinic amenities to make your visit more pleasant!


These include:

  • A cozy and warm waiting area with a big screen TV.
  • Blankets and pillows in the operatory suite
  • In-ceiling entertainment in treatment rooms
  • A massage dental chair for crown treatment
  • Private washrooms

Q: What is the advantage of digital x-ray versus the traditional method?

A: Digital x-rays are instant, so you no longer have to wait the 5 minutes it takes traditional x-ray to develop. Most importantly, digital x-rays produce about 90% less radiation than the traditional method.

Q: How does your office collect, use, and disclose patients' personal information?

A: Our office understands the importance of protecting your personal information at all times. To help you understand how we are doing that, we have outlined below how our office collects, uses and discloses your personal information.


Our office will collect, use, and disclose information about you for the following purposes only:

  • To assess your health needs and provide safe and efficient dental care
  • To advise you of treatment options
  • To enable us to contact and maintain communication with you to distribute health-care information and to book and confirm appointments
  • To communicate on your behalf with other treating health-care providers, including other dentists or dental specialists, if the patient, with their consent, has been referred by us to the other dentist or dental specialist for treatment
  • To communicate with dental laboratories, physicians or pharmacists
  • To communicate with the patient’s legal counsel, on request, as support documents for injury litigation
  • To complete and submit dental claims for third party adjudication and payments
  • To comply with legal and regulatory requirements
  • To deliver your charts and records to the dentist’s insurance carrier to enable the insurance company to assess liability and quantify damages, as necessary
  • To invoice for goods and services
  • To process credit card payments
  • To collect unpaid accounts

Dentists are regulated by the Alberta Dental Association and College, which may inspect our records and interview our staff as part of its regulatory activities in the public interest. CORE Dental thanks you for your support and understanding in helping our office comply with all regulatory requirements and laws.

Q: I am fearful of visiting the dentist! What options do you have for me?

A: CORE Dental is pleased to offer anxious or fearful patients Sedation Dentistry. Our dentists are licensed to perform Oral Sedation and Nitrous Oxide Sedation. CORE Dental is committed to your comfort during every visit.

Q: How do I cancel or reschedule an appointment?

A: If you need to cancel or reschedule an appointment, call our office at (403) 265-5724. Please keep in mind that all appointments must be cancelled 2 business days in advance. A cancellation fee of $50.00 may be incurred for inadequate notice.

Q: Why do I have to pay a cancellation fee?

A: You will only be required to pay a cancellation fee if you do not give reception adequate notification of your cancelled appointment. Our patients’ health is important to us! Sudden cancellations create large gaps in the schedule where other patients in need of treatment could have been treated more efficiently. As a courtesy to other patients, please give advanced notification if you are unable to keep your appointment.

If you have any question that is not answered above, please do not hesitate to
call us at (403) 265-5724 and we will be happy to help you.